Frequently Asked Questions
Everything you need to know about shopping with Activ Abou Alaa
What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders, as well as major credit and debit cards through our secure online payment gateway.
How long will it take to receive my order?
Standard shipping typically takes 3 to 5 business days depending on your location. You will receive a tracking number via email once your order has been dispatched.
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please contact our customer support team to initiate a return or exchange.
Are the products on Activ Abou Alaa authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.
Do you offer international shipping?
Currently, we only ship within the domestic region. We are working on expanding our logistics to offer international shipping in the near future.