Returns & Exchanges

At Activ Abou Alaa, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of receipt, provided they are in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our customer support team with your order number and the reason for your return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags, labels, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Drop off your package at an authorized courier location or schedule a pickup through our logistics partner using the provided return shipping label.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects and approves the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.